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Frequently Asked Questions
AI
Can I use my own AI model?
How does escalation to a human work?
What happens when no operators are available?
What is the fallback timer?
Billing
Is there a free plan?
How does AI billing work?
Channels
What channels does Chatonio support?
How do I add the chat widget to my website?
Features
Can I set up a helpdesk for my customers?
General
What is Chatonio?
How does the AI work?
Team
How do shift schedules work?
