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Frequently Asked Questions
AI
Can I control which AI model handles my conversations?
How does escalation to a human work?
What happens when no operators are available?
What is the fallback timer?
Can my operators reply to customers in different languages?
Billing
Is there a free plan?
How does AI billing work?
I have a voucher code — where do I enter it?
Channels
What channels does Chatonio support?
How do I add the chat widget to my website?
What file types can customers send?
Does the chat widget support multiple languages?
Can I open the chat from my own button instead of the bubble in the corner?
Can I automatically message visitors browsing my site?
Features
Can I set up a helpdesk for my customers?
Does Chatonio include email marketing?
Can I message all my Telegram contacts at once?
Can I see who is browsing my website right now?
Can Chatonio build my knowledge base from my website?
How do I test an integration tool before letting the AI use it?
General
Can I try Chatonio on my own website before signing up?
What is Chatonio?
How does the AI work?
Can the AI understand images or screenshots customers send?
Is there a desktop or mobile app?
Team
How do shift schedules work?
