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Chatonio

Chatonio Help Center

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Getting Started

Learn the basics of setting up and using Chatonio

6 articles

Channels & Integrations

Set up Telegram bots, web chat widgets, email, and third-party integrations

8 articles

AI & Automation

Configure AI responses, escalation rules, and automated workflows

3 articles

Team & Scheduling

Manage operators, roles, shift schedules, and availability

1 article

Knowledge Base & Helpdesk

Build your public knowledge base, FAQ, and client helpdesk portal

5 articles

Billing & Plans

Subscription plans, AI usage billing, wallet management

1 article

Integrations

Connect Chatonio to your APIs and external sites so the AI can answer real questions with real data.

3 articles

Chatonio API

Integrate Chatonio with your own systems — REST API and webhooks.

8 articles

Marketing & Outreach

Email campaigns and Telegram broadcasts

2 articles

Legal

Policies and legal information.

3 articles

Popular Articles

Privacy Policy

How the Chatonio operator apps collect, use, and protect your information.

Install the Chatonio App on Mobile (iOS & Android)

Get Chatonio on your iPhone or iPad from the App Store, or add it to your Android home screen straight from your browser — set up in under a minute.

Terms of Service

The terms that govern your use of Chatonio.

Cookie Policy

How Chatonio uses cookies and local storage on our website, and the choices you have.

Install the Chatonio App on Desktop (Mac, Windows & Linux)

Download the Chatonio desktop app for Mac (Apple Silicon & Intel), Windows, or Linux — it runs in its own window with native notifications.

Frequently Asked

View all FAQ
Can I control which AI model handles my conversations?
Chatonio's AI is fully managed — there's nothing to install, host, or connect. Within each project you can weight a higher-quality model for customer responses and a lighter, lower-cost one for background tasks like summaries and escalation checks, and override that per channel.
How does escalation to a human work?
The AI monitors conversations for escalation signals (keywords or detected frustration). When triggered, the conversation is flagged, operators get notified, and the first available operator can claim it. The AI keeps responding until an operator takes over.
What happens when no operators are available?
The AI continues handling the conversation. If the conversation was escalated, it stays in the Escalating state and operators will see it when they come online. Inactive AI-only conversations are auto-closed after a configurable timeout.

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