Chatonio
Chatonio

Chatonio Help Center

Search our knowledge base or browse categories below

Browse Categories

Getting Started

Learn the basics of setting up and using Chatonio

6 articles

Channels & Integrations

Set up Telegram bots, web chat widgets, email, and third-party integrations

2 articles

AI & Automation

Configure AI responses, escalation rules, and automated workflows

2 articles

Team & Scheduling

Manage operators, roles, shift schedules, and availability

1 article

Knowledge Base & Helpdesk

Build your public knowledge base, FAQ, and client helpdesk portal

2 articles

Billing & Plans

Subscription plans, AI usage billing, wallet management

1 article

Integrations

Connect Chatonio to your APIs and external sites so the AI can answer real questions with real data.

3 articles

Chatonio API

Integrate Chatonio with your own systems — REST API and webhooks.

8 articles

Popular Articles

Install the Chatonio App on Mobile (iOS & Android)

Install Chatonio on your iPhone, iPad, or Android phone in under a minute — no App Store or Play Store required.

What is Chatonio?

An overview of Chatonio — the AI-first customer support platform.

Setting Up Your Helpdesk

Create a public helpdesk portal with knowledge base and client ticket system.

Document an API in your Chatonio knowledge base

Use the built-in API endpoint block to render method, path, summary, and multiple request/response examples — same source feeds the public helpdesk and the AI.

Install the Chatonio App on Desktop (Mac & Windows)

Install Chatonio on your Mac or Windows PC straight from the browser — it runs in its own window with native notifications.

Frequently Asked

View all FAQ
Can I use my own AI model?
Yes! Chatonio supports multiple AI providers: Anthropic (Claude), DeepSeek, and Ollama (for self-hosted models). You can configure different models for primary responses vs. utility tasks like summaries and escalation checks.
How does escalation to a human work?
The AI monitors conversations for escalation signals (keywords or detected frustration). When triggered, the conversation is flagged, operators get notified, and the first available operator can claim it. The AI keeps responding until an operator takes over.
What happens when no operators are available?
The AI continues handling the conversation. If the conversation was escalated, it stays in the Escalating state and operators will see it when they come online. Inactive AI-only conversations are auto-closed after a configurable timeout.

Can't find what you're looking for?

Our support team is here to help you with any questions or issues.

Submit a Ticket