Channels & Integrations
Set up Telegram bots, web chat widgets, email, and third-party integrations
8 articlesConversion goals: track sign-ups, orders and chats
Define page-visit and custom-event goals in Insights, measure conversion rates, and see how chatting changes visitor behavior. Works on its own — no Google products required.
Setting Up the Web Chat Widget
Embed the Chatonio chat widget on your website in minutes.
Connecting a Telegram Bot
How to create and connect a Telegram bot to your Chatonio project.
Connecting Viber
Connect a Viber Public Account bot so customers can reach your AI and team on Viber.
Email channel: send and receive from your own address
Connect an email channel so support mail is sent from your own domain and incoming messages become conversations in Chatonio — via forwarding or direct receiving, with correct reply threading and automatic spam filtering.
Connecting WhatsApp
Connect your own WhatsApp Cloud API number so customers can reach your AI and team on WhatsApp.
Insights: visitor analytics, live visitors and proactive invites
See the full picture of your website traffic — visitors and pageviews over time, top and exit pages, traffic sources, countries and devices — plus who is browsing right now, and start the chat first. Available on Pro and Ultimate.
Telegram group chats: one bot, many groups, threaded topics
Connect one Telegram bot to any number of B2B group chats. Each group becomes a single conversation, and the AI automatically splits parallel topics into threads with their own titles, statuses and assignees.