Create a Viber bot
- Go to the Viber Admin Panel at partners.viber.com and sign in with your Viber account
- Create a Public Account / Bot and fill in its details
- Copy the authentication token Viber gives you
Connect to Chatonio
- Go to Projects → your project → Channels
- Click Add channel, choose Viber as the channel type, give it a name and press Create
The new channel appears in the list below the form. Open its Settings, paste your Viber auth token into the Viber bot card, and click Connect — this registers the webhook with Viber.
That’s it! Messages sent to your Viber bot will now appear in your Chatonio inbox, and the AI will respond automatically.
Good to know
- Viber is a 1:1 messaging channel — like the Telegram bot, each customer chats with your bot privately. Available on the Advanced plan and above
- Your bot can only message a customer after they start the conversation. This is a Viber rule, and it is exactly how support works — the customer messages first, then you and the AI reply
- You can send and receive text and attachments (images, files, video)
- Viber bots can’t edit or delete a message once it’s sent, and there is no “typing…” indicator — these are Viber platform limitations, not Chatonio ones
- Your Viber auth token is stored encrypted