Knowledge Base
Categories
Getting Started
Learn the basics of setting up and using Chatonio
6 articlesChannels & Integrations
Set up Telegram bots, web chat widgets, email, and third-party integrations
8 articlesAI & Automation
Configure AI responses, escalation rules, and automated workflows
3 articlesTeam & Scheduling
Manage operators, roles, shift schedules, and availability
1 articleKnowledge Base & Helpdesk
Build your public knowledge base, FAQ, and client helpdesk portal
5 articlesBilling & Plans
Subscription plans, AI usage billing, wallet management
1 articleIntegrations
Connect Chatonio to your APIs and external sites so the AI can answer real questions with real data.
3 articlesChatonio API
Integrate Chatonio with your own systems — REST API and webhooks.
8 articlesMarketing & Outreach
Email campaigns and Telegram broadcasts
2 articlesLegal
Policies and legal information.
3 articlesRecent Articles
Conversion goals: track sign-ups, orders and chats
Define page-visit and custom-event goals in Insights, measure conversion rates, and see how chatting changes visitor behavior. Works on its own — no Google products required.
Connecting WhatsApp
Connect your own WhatsApp Cloud API number so customers can reach your AI and team on WhatsApp.
Connecting Viber
Connect a Viber Public Account bot so customers can reach your AI and team on Viber.
Live chat translation: talk to customers in any language
When a human operator takes over a chat, live translation shows them each customer message in their own language and delivers their replies in the customer's language — automatically, both ways.
Telegram group chats: one bot, many groups, threaded topics
Connect one Telegram bot to any number of B2B group chats. Each group becomes a single conversation, and the AI automatically splits parallel topics into threads with their own titles, statuses and assignees.
Telegram broadcasts
Send a one-off announcement to everyone who has messaged your Telegram bot — with audience filters, attachments, a live recipient preview, real-time progress, and automatic handling of blocked recipients. Available on Pro and Ultimate plans.
Insights: visitor analytics, live visitors and proactive invites
See the full picture of your website traffic — visitors and pageviews over time, top and exit pages, traffic sources, countries and devices — plus who is browsing right now, and start the chat first. Available on Pro and Ultimate.
Helpdesk login options: magic link, password, or SSO
Choose how clients sign in to your helpdesk portal — passwordless magic links, email + password, or SSO from your own app — and control whether registration is open or invite-only.
Use your own domain for the helpdesk
Serve your help center at help.yourcompany.com instead of yoursubdomain.chatonio.com: add two DNS records, click verify, and HTTPS certificates are issued automatically. Available on the Pro and Ultimate plans.
Email marketing campaigns
Send tracked bulk email — newsletters, announcements, promos — to your contacts and imported lists: sending-domain setup, sender approval, composing with merge tags and spintax, audiences, scheduling, stats and pay-per-email pricing.