Getting Started
Learn the basics of setting up and using Chatonio
6 articles
Install the Chatonio App on Mobile (iOS & Android)
Get Chatonio on your iPhone or iPad from the App Store, or add it to your Android home screen straight from your browser — set up in under a minute.
Install the Chatonio App on Desktop (Mac, Windows & Linux)
Download the Chatonio desktop app for Mac (Apple Silicon & Intel), Windows, or Linux — it runs in its own window with native notifications.
What is Chatonio?
An overview of Chatonio — the AI-first customer support platform.
Creating Your First Project
Step-by-step guide to creating a project and adding your first channel.
Custom inboxes and the unread counter
Build custom inboxes (saved, filtered views) and tune the unread counter — counting baselines, the default inbox, mark as read/unread, and team chats — so your badges always mean “this needs me”.
The optimized workflow inbox
A ready-made recommended setup: a cross-project default inbox that shows only your live work and turns your badge into a single number — how many customers are waiting on a human right now.