Getting Started
Learn the basics of setting up and using Chatonio
6 articlesInstall the Chatonio App on Mobile (iOS & Android)
Install Chatonio on your iPhone, iPad, or Android phone in under a minute — no App Store or Play Store required.
Install the Chatonio App on Desktop (Mac & Windows)
Install Chatonio on your Mac or Windows PC straight from the browser — it runs in its own window with native notifications.
What is Chatonio?
An overview of Chatonio — the AI-first customer support platform.
Creating Your First Project
Step-by-step guide to creating a project and adding your first channel.
Custom inboxes and the unread counter
Build custom inboxes (saved, filtered views) and tune the unread counter — counting baselines, the default inbox, mark as read/unread, and team chats — so your badges always mean “this needs me”.
The optimized workflow inbox
A ready-made recommended setup: a cross-project default inbox that shows only your live work and turns your badge into a single number — how many customers are waiting on a human right now.