Welcome to Chatonio
Chatonio is a multi-tenant, AI-first customer support platform designed to ensure your customers always get a response — even when your team is offline.
How it works
When a customer sends a message through any connected channel (Telegram, web chat widget, email, or helpdesk portal), Chatonio's AI immediately responds. The AI continues handling the conversation until a human operator actively takes over.
Key features
- AI always responds — no more unanswered messages outside business hours
- Seamless handoff — operators can claim conversations at any time, with automatic fallback if they go silent
- Multi-channel — Telegram bots, embeddable web chat widgets, email, and helpdesk portals
- Knowledge Base — the AI uses your FAQ and articles to give accurate, contextual answers
- Real-time dashboard — operators see live conversations with WebSocket updates and push notifications
- Team scheduling — shift management with automatic routing to available operators
Who is it for?
Chatonio is built for support teams of any size — from solo founders who need 24/7 coverage to larger teams managing multiple projects and channels.