Welcome to Chatonio
Chatonio is a multi-tenant, AI-first customer support platform designed to ensure your customers always get a response — even when your team is offline.
How it works
When a customer sends a message through any connected channel (Telegram, Viber, WhatsApp, web chat widget, email, or helpdesk portal), Chatonio's AI immediately responds. The AI continues handling the conversation until a human operator actively takes over.
Key features
- AI always responds — no more unanswered messages outside business hours
- Seamless handoff — operators can claim conversations at any time, with automatic fallback if they go silent
- Live translation — when a human operator takes over, they read customer messages in their own language and reply in it; the customer always sees their own language
- Multi-channel — Telegram, Viber, and WhatsApp bots, embeddable web chat widgets, email, and helpdesk portals
- Knowledge Base + grounded AI — the AI answers from your FAQ and articles, and a built-in grounding check blocks any reply containing facts or links it can't verify from your knowledge base, connected tools, or the conversation itself. If a customer pastes a link your integrations can look up, the AI is required to actually check it — it can't invent an answer
- Reads images — with an optional vision model enabled, the AI can understand screenshots, receipts, and photos customers send and answer from what's in them
- Real-time dashboard — operators see live conversations with WebSocket updates and push notifications
- Team scheduling — shift management with automatic routing to available operators
Who is it for?
Chatonio is built for support teams of any size — from solo founders who need 24/7 coverage to larger teams managing multiple projects and channels.