AI & Automation
Configure AI responses, escalation rules, and automated workflows
3 articles
How AI Responses Work
Understand the AI pipeline — how Chatonio generates responses using your knowledge base and FAQ.
Apr 5, 202674 views
Escalation and Operator Handoff
How conversations get escalated to human operators and how the handoff works.
Apr 5, 2026103 views
Live chat translation: talk to customers in any language
When a human operator takes over a chat, live translation shows them each customer message in their own language and delivers their replies in the customer's language — automatically, both ways.
Jul 27, 202655 views