What is the helpdesk?
Each Chatonio project can have a public helpdesk portal accessible on a subdomain (e.g., yourcompany.chatonio.com/helpdesk). It includes:
- Knowledge base — organized articles with categories
- FAQ section — quick answers grouped by category
- Ticket system — clients can submit and track support tickets
Setting up
- A helpdesk subdomain is automatically created when you create a project
- Go to Admin → Projects → [Your Project] → Knowledge Base to manage your domain and content
- Create categories and publish articles
- Add FAQ entries
Client authentication
Clients use magic link authentication — they enter their email, receive a one-time login link, and can then access their tickets. No passwords needed.
Visibility controls
Both articles and FAQ entries have visibility settings:
- Public — visible to everyone (clients, operators, and AI)
- Internal — visible only to operators and AI (great for internal procedures)